Bad Service

<p>My Sister bought a car from Kia Edenvale in July. We did not recieve the spare for the car and when we enquired about it they said it would be given to us. After serveral phone calls and many attempts and threats to return the car , we were told to bring it in an take it to a Ford dealership so they can give us a spare key. This was done on 05/10/2016. Ford called on 06/10/2016 and said the car is ready for collection and they have sent the invoice to Kia. I arrived at the Ford dealership at 2 pm on 06/10/2016 to collect the car and the they could not give me the car until they recieved proof of payment from Kia. The Ford dealership consultant showed me serveral emails that he had sent to Kia with the invoice but there was not payment made. After trying to call the kia salesperson on his cellphone (which he the switched off) I called the landline. The first he hung up on me and then after several attempts he answers and then gives me the accountant who makes the payment. At this point i had been at the Ford dealership for over an hour waiting for the proof of payment.</p> <p> </p> <p><br />I am extremely angry and appalled at the bad service from this dealership.</p>