Bad Customer Service

I traded my Audi in for a KIA, expecting I will receive the same standard of customer service a received from a well-respected brand as Audi, however I was mistaken to make this assumption. I should have be prepared to lower my expectations to a five out of 10. It’s a pity, the KIA is actually a really an awesome vehicle and good value for the money you pay, however the after sales customer service is none existing. My grievance is that I was told that KIA is busy settling my Audi for the past four days after the sale was completed, and we are approaching day five and my Audi is still not settled. This is a major risk for me, because the vehicle isn’t with me and it’s still on my name at the bank. The KIA dealership is quick to take your money, however if they need to pay for a vehicle they take all the time in the world and blame KIA head office for the delay in payment! KIA doesn’t contact with me and giving me an update on the Audi, I have to contact them and keep asking for an updated on a daily bases, and they keep giving me the run around with the same old story… I also still did not receive my number plates after four days, and was told I will receive it within four days. I was interested in purchasing an accessory for my KIA and requested a picture of the accessory, to ensure that it actually is what I want before I purchase the accessory. KIA will not order the item before I pay for it, hence the picture request. Once again KIA disappointed me, after two days I’m still waiting for a picture. Audi catalogues are updated with all the available accessories. I really hope that KIA can improve on their after sales customer service, and give the service that their customers deserve, or else I will have to support a different brand in the near future.