Bad Attitude

In October 2015 I purchased 2 KIA rio from Umhlanga branch ,Upon taking delivering the sales rep had not showed us the spare key for 1 car . After getting home we realised we don't have the spare key so I called him and told him I did not receive it. He then said it is in the casing along with the service book upon checking there was nothing there . I did bring it to his attention then he told me that he had given me the spare in my hand whilst giving us a demo about the car .Which is absolute LIES. This did not occur. I kept calling & I even went back to the dealership in December I spoke to the manager & he assured me he will get back to me ,Almost a month later this didn't happen .I had to resort to social media in order to get someone to attend to my query. The dealer principle GARY called me . He said because I had signed the file stating I received everything he could not to anything but he will look into it. This is such poor customer service really. The staff have been very unhelpful & lack of interested getting this resolved. its evident KIA is blaming me for \apparently"misplacing the spare key .I even advised I am willingly to go to the dealership & view the camera. """