NM
Nkululeko M

1 reviews | Active since Nov 2015

18 Dec 2017, 09:35

Bad Adverti*****t and lack of professionalism

I saw an advert of Kia Rio 1.4 Tech with sunroof from the Dealership's website and app**** for financing and subsequently got an approval but unfortunately when i went to the Dealer to view and collect the car, the car on the floor was materially different from what was advertised without a sunroof and in a bad state.

I am so disappointed as Kia Hatfield is a big brand and though im told that the incorrect pictures used to advertise the car were mistakenly posted i really do not believe that because the salespersons have access to their advertising website even if the advertising function is not conducted by them and if it was indeed a mistake they were suppose to inform me when i called cause they have the car on the sales floor and as soon as they realized that it was a mistake they never took efforts to inform me of that mistake and caused me to continue with sales under mistaken pictures.

I really did not expect such a big brand to run a business in this way that falls short of advertising standards and effective communication and professionalism.

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