Atrocious Customer Care Service

We bought a trade in car Ford Fiesta from Kia Weltevreden park dealership, after driving it for almost only 2 weeks, we discovered it had some faults (lose of power during acceleration, cracked water bottle, skimming of discs etc) which they promised to fix in 2 days or so, the car was dropped off on the 13th of July 2020, it's been exactly a week and they still haven't fixed the car. I was told today they're still waiting for parts from Ford, meaning they still haven't done anything on the car, this has caused great inconvenience in our lives, we're going to be paying for something we're not even using. Dawie Steyn is the Sales Manager and I've also spoken to Jason Sundstrom the Principal dealer, I'm not happy at all.

I escalated this matter to your customer care center via Facebook on Wednesday 15th July and I was told a team will call me, to date not even a single call.