Assurance equals ****ty service at KIA Hatfield

<p> </p> <p>What ****TY after service.....purchased a second hand Picanto 2013 from KIA Hatfield.</p> <p>Collected the vehical on the 27th Sept'16.</p> <p>NO spare key or Service book, was assured by the sales men Nico Olivier that he would be in possession of the keys by Friday 1st Oct' 16 as the previous owner moved and the keys and book is boxed up.</p> <p>Front wheels where worn down and had to argue with the Nico Olivier to replace of which only the right was fitted without balancing...who does that? Kia Hatfield clearly...very disappointing to say the least. How do you replace 1 wheel when both are worn down and without balancing!!!!</p> <p>Needless to say the 1st Oct '16 came and went no keys or book. No call from the Nico Olivier - NO communication what so ever. <br />Collected the licence disk on the 4th Oct, still no feedback on the keys or book, but yet again was assured by Nico Olivier that he is chasing up the keys and book and he will be in contact with me - YEAH RIGHT!!!!</p> <p>11th Oct - Emailed Nico Olivier to get feedback, still no love and no communication from Nico Olivier, the client needs to contact the sales regarding outstanding items on deal - WHAT SERVICE?!!!</p> <p>18th Oct - Yet again I had to mail to get feedback, no call, NO communication and still no ****ing keys or book....and no customer service!!!</p> <p>18th Oct - Phoned KIA Hatfield and spoke to Marius Coetzee Manager of second hand cars - Nico Oliviers Manager and boss.<br />Marius Coetzee assured me that he would get to the bottom of the case and contact me shortly. 2hrs later got a call from Marius Coetzee stating that he would have feedback on the keys and book by Thursday 27th Oct.</p> <p>Thursday came and gone no feedback from Nico Olivier and Marius Coetzee, so both sales men and manager are left wanting in customer service. What does this say of management if they cant get back to their clients.</p> <p>25th Oct - I went to KIA Hatfield spoke to James Aldhouse - Dealer Principal cause clearly sales and management are not inclined to help so you go to top management or so one would think. Sat in his office while he phone the sales guy to get a soppy story of ooh **** the previous owner does'nt have the keys or book as she never to possession of it when she bought it from the previous dealer and it is still with the factory some where.</p> <p>James Aldhouse requested that the sales order a new book and key as they had the details on file and assured me it is sorted out.</p> <p>ASSURANCE MEANS ****ING NOTHING FROM KIA HATFIELD.</p> <p>Today is the 5th week waiting for ****ING FEEDBACK ON KEYS AND A BOOK. NO response and I have mailed yet again and to the top dog - James Aldhouse!!!! Here's hoping for a replay but doubting it!</p> <p>Clearly I was wrong in deciding to purchase from KIA Hatfield. I would urge any prospective client NOT I repeat NOT to even walk into their show room not to even mention purchasing from these people.</p> <p>KIA SOUTH AFRICA hopefully you can fix this cause your staff is damaging your reputation and brand awareness when it comes to customer service</p> <p>VERY VERY disappointing - NO service at all. Not a repeat customer.</p>