Appalling service from KIA Motors Sandton

<p>We had our car fitted with new tyres on 13 Dec 2016. Upon fitting our tyres at we received a report from Tyre Mart to say that we need to have our shocks replaced on our Kia Optima. We immediately went to Kia Sandton to have the shocks tested and seen to where we received the most dreadful service ever.</p> <p>When we bought our car we took out a motor plan / service plan to guarantee us ease of mind when things like this happens but, to our dismay, Kia Sandton was not willing to help us with our shocks despite the fact that this is still covered under warranty. We called Kia Sandton and they proposed we bring our car for testing - We emailed to report from Tyre Mart to Aboo on the 14th Dec2016.</p> <p>Aboo was not happy with the report from Tyre Mart and suggested we take our car to Randburg Dekra for further testing and to get their report....we did this the same time he suggested it but unfortunately Aboo's recommended place for testing was unable to help us as they in fact did not do shock testing - we then contacted Dekra in Wynburg and they too could not help us as their machines were broken.</p> <p>We took it upon ourselves to try other places for a 2nd report but to no avail....</p> <p>We emailed Aboo with our findings on the 14th Dec2016 to which he finally only rep**** via email on the 19th Dec saying that:</p> <p>"The authority and decision to replace the shocks is not for me to make.</p> <p>There are other tests photos and video footage that must be carried out and submitted to the person with the authority who then decides to have them replaced or not."</p> <p> He then said he would need the car for further testing at KIA Sandton- Took my car there on the 19th Dec2016.</p> <p> We then had to wait for a report that was apparently send to KIA head office before they could proceed with replacing shocks - we received no feedback from Kia Sandton Service Manager Aboo - he kept on avoiding us as we could never get hold of him - we phoned numerous times and was never able to speak to him nor did he return any of our calls. We then resorted to email communication again since this was the only way to get anything across to Aboo. Aboo took his time in responding to our emails - when he finally did respond it was to say that he has submitted the test report to KIA head office for urgent attention....a few more days passed and still no feedback from Aboo and he ignored our emails requesting feedback - we then contacted KIA HO ourselves and I am sad to say that they too were of no help at all....we were scheduled to travel to Durban but given the fact that our shocks needed replacement, we did not feel safe traveling long distances and put off our trip thanks to the appalling service from Kia Sandton and their service manager Aboo.</p> <p>All we wanted to know was whether it was safe for us to travel with our car or not - Aboo could not even answer this simple question which lead us to believe that the car was indeed NOT safe to travel with....we kept on phoning to speak to Aboo but he was well protected by the staff of Kia Sandton in saying that he is not available each time - we have been driving KIA for many years now and have bought 2 brand new vehicles from Kia Sandton - but KIA can rest assured that this is the LAST Kia we will ever buy and drive....Thanks to the pathetic service from Aboo and Kia Sandton as well as KIA Head office.</p> <p>We are particularly disgusted at the poor service we received from Kia Sandton and their service manager Aboo - especially since we have never given them any reason for this....we experienced the same pathetic service every time I took my car for a service as well - I asked them to replace my wipers at once stage when it was needed and according to them I did not need to have it replaced.....they messed up my odo reading at one service where we encountered huge problems at another Kia dealership when we had to service our car.....Kia Sandton had an issue with everything we asked them to do - they could not even replace a simple globe without hassle - I always had to take my car to another Kia dealership because Sandton had issues with everything....Please tell me what is the use of taking out motor / service plans when this is the type of service one gets?</p> <p>During the same time of trying to get my shocks replaced, Kia Sandton was quick to suggest glazing my car for R300.00 because this was not covered in any motor plan and I would have to pay for it - but when they need to replace things that one has already paid for up front, they will find every excuse in the book NOT to do so....</p> <p>To the day, we are still waiting to hear from Aboo about his so called "Urgent" report he send to HO for authorisation since the 19th Dec2016.</p> <p>It is a now the 4th January 2017 and we still do not know if KIA will come to our aid and replace our shocks which is still under warranty....Not have we heard from Aboo in this regard...</p> <p>Thank you Aboo and Kia Sandton for the absolute dishonourable service ever - you have indeed given KIA MOTORS all round a bad name.</p> <p>I have crossed Kia off my list of vehicles in the future....Well done!</p> <p>I am still to receive a report on whether or not they will replace my shocks.....</p> <p>One thing is for sure - We are DONE WITH KIA MOTORS FOR GOOD and will encourage everyone out there to be vigilant of dealing with Kia Motors Sandton....</p> <p> </p> <p>Highly disappointed,</p> <p>Levina</p>