Appalling service and disregard for customers.

The most pathetic service you can ever find. Somerset Kia doesn't care about customers. They disregard customers, I feel disrespected right now. Took my car in on Saturday the 15th March only to be told that their service department was closed contrary their website and sms sent. Spoke to David the Principal of the dealership who apologised and promised that he will arrange for me someone to service my car this Saturday, 22 Mar. To my dismay thar isn't the case. Yesterday the 17th March I received an sms notifying me that my car has been booked in for a service today without anyone contacting me. Called today spoke to Melisa, who said they will not make an exception she spoke to David. Mind you I have sent an email to David who hasn't responded to it. Melissa insist that I canbring in my car after work. I finished at 1700 and I will probably be stuck in traffic because I drive on the N2 from the Airport. I didn't plan to take my car in today not in the morning or the evening but she doesn't seem to understand this. What appalling service is this.