Appalling Customer Service Delivery

<p>I purchased a vehicle through Kia Springs in March 2015 , i finally received my vehicle registration documents in May 2015 . As per my license renewal in May 2016 i went on my way to the licensing department to update my license which lead to me finding out my car which i have been paying for , for a year was not registered on my name , i visited various different departments trying to get to the bottom of this, and to my suprise the car was still on the dealerships name . When contacting the dealership i received very delayed responses and the attitude from the staff was unsatifactory .During this back and forth with the kia dealership eventually at the end of June i received feedback from them advising me to take my car to the roadsworthy testing station and pay for the inspection out of my own pocket where as when purchasing the car in MARCH 2015 i paid on the road fees and transfer costs preventing me from incurring further expenses again. eventually due to the urgency of the matter i went and paid for the test and my license . the service delivery and attitude of the staff employed by Kia springs is absolutely appalling . The impression they gave of was as if i was at fault and they were doing me a favour by assisting me , when iniatially the dealership was at fault due to the ownership documents not being correctly processed. </p>