2017 KIA RIO- KIA SOUTH AFRICA HEAD OFFICE - 7 MONTH OLD CAR

Good Morning

I would like to write a formal complaint regarding the new 2017 KIA RIO purchased.

I purchased a KIA KIO brand new from the KIA RIO in September 2017 from a KIA dealership from the VAAL.

I would like to list major issues with the car:

Firstly, the service light did not come on for the 15000km service interval, nor the 30000km service interval. Currently the car is 7 months old already.

When booked in, the car was not checked, if there faults, all the service consultant advised we cant do the 150000km, only the 30000km. No proper explanation was explained why the services light never went came on, till today I still don't know how the service light looks.

Secondly, the clutch started giving issues, on a brand new car, I never heard this before, even driving for the last 15 years, ever experienced.

The service consultant advise the clutch kit needs to be replaces, and it will take 3 days to strip it apart and pcitures will be sent to kia and SA warranty

Then the service advisors gave me an invoice for R7000 to replace the clutch kit, and advise the clutch only has guaranteed for 20000km, the company that provides 7 year warranties and know for reliability

Then it became a issues to lend me a car for 3 days while investigating the clutch, regardless I bought the car brand new from the dealership

Not even considering, that I drive everything to work back, with a broken clutch between Sandton and Centurion. What if I met up in accident or break down in the middle of the highway.

After getting a call from Liquid capital regarding the service, and confirming my dissatisfaction and advised the whole situation. This only time then advise they will give me a car to use while they are fixing or replacing the clutch. Which will be done on this coming Monday 16th April.

First time, for a brand new car from KIA. And the amount of problems I am experiencing with this KIA in my whole life.

I would like the following assistance from KIA South Africa head office and not the dealership. Don't be quick to pass the buck to the dealership:

I would like to firstly, have the car tested for factory faults, in terms of why there is no service light. why did it not come on for the 15000km and 30000km.

Secondly, why did the clutch break down within the first 6 months of brand new vehicle. Did KIA know that they use useless clutche, that they only give a 20000km warranty?

Thirdly, 15000km was not investigated and done, so the car I am driving with a used air filter and oil, and the car is losing power due to the first service not being done. Its funny, when you have service plan and the service light doesn't come. Why would I not take the car for its first services knowing I have service plan, and I am not going to pay anything.

Fourthly, I would like this car to be taken back for a full inspection, and to be given a new car as the car is 7 months old or full refund.

You can't struggle with a brand new car, from the car to the customer experience from KIA South Africa

If this is not resolved with in the next 24/48 hours to contact and to investigate the following steps will be taken:

1. Customer protection ACT, TCF case will be logged 2. Customer ombudsman application will be logged 3. Legal recourse - 4. Social Media -

This is very unfair for a first time KIA owner, buying a brand new car.

Kind regards

Reuben Until I get a response, and satisfaction that someone gets when they buy a brand new car.