Most USELESS service ever

<p>Most useless service I have ever experienced. My car's radio stop working and I booked it for fault identification at Multi Franchise on the 16/05/16. They confirmed that the radio would have to be sent to away to fix the fault and that it would be sent under warranty. Later the same day the franchise confirmed with me that the radio was only under warranty for 20,00km. Which is actually a joke. Then the next day I received a call saying that the radio is only under warranty for 12 months. I asked the workshop manager on the 17/05/16 to investigate and he never got back to me. In the same week I contacted the manger and he said he would get back to me and he never did. The following Monday 23/05/16 I went to go see the workshop manager to explain myself and he promised to get back to me however he failed to do so. It is now confirmed that the radio on has a 12 month warranty, but when i bought the car the sales person confirmed it is still under warranty!! (My standing Point) I have had the car since October 2015 and haven't received my service book nor instruction manual to indicate to me the warranty T's & C's. On the 24/05/16 I received a call from the sales person to confirm I can collect the service book, 8 months later!!! How can Kia advertise a 5year warranty but have certain warranties under that, and not even the sales person knew the radio had a 12th month warranty and he confirm it is still under warranty. Multi franchise Nelspruit are quick to taje your money but you have to lick ass to get after sale service, not even the workshop manager nor the franchise manger has the decency to return a simple phone call!!!!!!!!!!!!!!!!!!!!!! I will never refer anyone to this dealership again, It has been more than 2 weeks and no feedback weather the radio will be fixed or not. How can you be a manger with such level of incompetency?????????????? Would love some feedback please.</p>