Pathetic Service Delivery

On the 26th June 2025 my Kia Seltos was booked in for a switch on the rear back door that needed to be replaced. No communication during the day only to walk to the Service centre in Tokai to hear that they need to order the part and it will take 3 working days to be delivered. During the time of waiting no calls received to say that the part was delivered. I took liberty to call Tokai and ask what's happening and only to be told the part was delivered 4th July and car needed to be booked in the 7th July at Tokai Service Centre. The car was dropped off at 7:40am. During the day no communication received on what's happening of the vehicle is ready. I went to the service centre only to be told my car was booked in late. Pathetic reason I said. I went back to work and can't understand why a switch can take so long and entire day to be replaced. The service over 5 years with this brand has been one that left a bad taste in my mouth. After service sucks big time and will never recommend such a brand to anyone even if the World ends. Pathetic service based on profiling people.