Terrible Customer Service - Workshop.

Terrible experience at Kia fourways.

I sent my vehicle in on Friday 23rd of April for a service and asked the service consultant if I can fetch on Saturday which she mentioned was not a problem.

She calls at 4:30pm to ask if I am on my way to fetch my vehicle, so I told her that I didn't receive a call to say that my car was ready and again told her that I will fetch it in the morning.

She told me that the service department opens at 8:30am so being the punctual person I am, I arrived at 8:10am

Hyundai Fourway who shares the same workshop as Kia opened exactly at 8:30am and my wife and I were standing outside waiting for Kia to open.

At 8:35am I told the consultants at hyundai that I'm here to fetch a car from Kia and they are not opened yet, only to find out that Kia service department was not opening this morning and the keys were left with Hyundai.

The lady at Hyundai asked us for the cars details and told us that she had the keys. I didn't like the customer service at Hyundai either because I was standing outside the door and no one bother to ask if we need assistance.

Finally when she got the invoice, she noticed that the service book was not even filled in and stamped by Kia so she had to complete the kia service advisors job.

This customer service is pathetic!! They also need to teach their staff in the washbay how to wash a vehicle because that too is pathetic.