Service

I am quit disappointed on how KIA Fourways branch runs its business, they big on upselling when you bring your car for a service than the actually giving the service itself. Do thy think I would buy a car there NEVER not gonna even take my car there EVER. I booked my car for service last Thursday for Tuesday but Monday I was there cause I forgotten which day whether a Monday or Tuesday and you know why I forgotten the day, cause there was no reminder or an SMS notification after booking the service.

The ladies who booked it in for service are actually playful and talking things like it's training and it's actually a Job. I brought the car on the wrong date which they took even if it was a wrong date. Christian then tells me around pass 3 to come fetch the car afterwards to 4. The car was "serviced" cause when he brought it to me, the ignition was ON and couldn't see any issues, but there was no paperwork done or to be signed. Apparently he couldn't get hold of Innovation as thy are busy with other cases even last year when he said tht I called Innovation myself and I connected him with the company and even now same thing. Why am I able to get them when he "battles" too.

Today I started my ignition and guess what my car said its due for service. Why do I see the error message if everything was properly done. I called Christian (service advisor) to ask why do I still see the error message and he tells me "nah maybe they forgotten to remove the message and I can bring the car back to clear that message" on whose time and Petrol, who does he think his speaking to cause I am not his friend or colleague. You know why I am soooo ****ed OFF cause there was no SORRY SAID that I need to bring the car back to the dealer and I really feel disrespected, I then asked did u get hold of Innovation and he was like yes I spoke to them and I am waiting for them to get back to me and the time was 15:00 today was it my job to call the dealer to ask how did it GO with Innovation and his response was I had no details to give back hence didn't see a nerd to call you WOW, does he know "KEEPING CLIENT ON THE LOOP", cause there are issues which I needed to be resolved on my car.

I then called in and spoke to another guy I'm assuming it's the service FORMAN because I spoke to him yesterday when I shared the details of BAD service he was quick to get whose on the call and his staff supposedly serviced my car but left the timer not updated and again he is also saying I can bring the car to update once more NO APOLOGY whatsoever for their *********** behavior and everyone in that dealer takes this casual and I don't mean nothing to them and guess what I will respect their treatment, they can maybe transfer all my pending stuff to Malibongwe drive where thy value my business, those guys are prompt from a basic sms or call reminder, keeping a person on the loop. Pls can the staff from FOURWAYS take lessons from the INDUSTRIAL dealership on how to treat clients cause I assumed I was in a TOP area apparently not and I will NEVER refer any of my clients, family and friends there!!!!!!!!!!!!!