Kia Fourways service department

I bought a new Kia Picanto in February 2020 in the fourways dealership, a few months later the lights switch stopped working and i cannot drive at night anymore in their new picanto. it switches off the lights when i select indicate to turn. i took the car back to the dealership and reported the switch and i was told they will call me back when they get a new switch to fit in my car. until now whenever i do a follow up i get referred to this rude "christian" guy that went as far as cutting my calls several times or he would say they will phone me back whenever they get the lights switch.

I am disappointed with the service delivery i am getting from Kia fourways and to make matters worse they do not care about their customers or do follow ups on calls logged, and the attitude i got from their service desk personnel is sickening, it is as if i need to beg to have them fix my car.

the staff also confirms that the christian guy has a bad attitude towards certain customers and clearly everyone in the dealership knows about the problem, and i believe i am not the first to complain about the poor service that is rendered there, but to my surprise nothing has happened to correct the attitude issue until now,

we are buying kia cars out of love of the brand and the promise that they will assists with problems encountered on the cars post sales that are covered by the warrantees, but it seems to be a plain lie, such a big dealership failing to resolve a lights switch problem on kia picanto, its so much of a disappointment.