Kia Motors Edenvale
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Kia Motors Edenvale
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Penelope M
1 reviews | Active since Jul 2018
2 Aug 2026, 22:08
my expectations where not met , instead i paid for nothing and poor communication
A very disappointing service i got from Kia Edenvale, I sent my brother for warranty services and he was assisted by the lady Shimoney Plane. as per usual when you are at kia either service or warranty the will be someone welcoming you for assistance and take pictures of the condition of the car before it went for the service you require and make you sign for the condition of your car before it went for service the lady didnt say anything related to extra charges , so Shimoney was told that the car has warranty and since the car belong to me she was told if anything please call the owner of the car then he left the car . as i see the time with no communication am getting from kia mind you the car got there in the morning , I phoned Kia and they told me that I should speak to Shimoney she was busy at the time I understood because they are dealing with different customer maybe she is busy I spoke to Karabo and left my number so she can call me back around 10am , I waited and waited for her call she didn't phone I phoned again Michaele picked I requested for Shimoney she transferred me she didn't pick up the call went back to Michaele , i phoned several times with on help then requested to be phoned at 13h00 because i will be on lunch so i have more time to speak with her still i waited for the call up until my lunch was over , day 1 past my car was at kia . day 2 she phoned me at 15h00 she told me she went on lunch no apology nothing and get straight to the point , unfortunately my cover couldn't cover the cost they have quoted and that's when I told her my brother will come and collect the car, boom out of the blue she told me about the fee I should pay for the diagnosed of the car after so many calls of straggling to get hold of her now on the second day she told me about fees I need to pay why was that not communicated with at the beginning on the first day on the day 2 that's when she sees the necessity of telling me about fees very disappointing she needs a proper training on how to deal with customer and disclose fees at the beginning of the process so I can make a decision as a customer , treating customer fairly is important especial with hidden and claiming that a person signed with no explanation.
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Penelope M
1 reviews | Active since Jul 2018
2 Aug 2026, 22:08
my expectations where not met , instead i paid for nothing and poor communication
A very disappointing service i got from Kia Edenvale, I sent my brother for warranty services and he was assisted by the lady Shimoney Plane. as per usual when you are at kia either service or warranty the will be someone welcoming you for assistance and take pictures of the condition of the car before it went for the service you require and make you sign for the condition of your car before it went for service the lady didnt say anything related to extra charges , so Shimoney was told that the car has warranty and since the car belong to me she was told if anything please call the owner of the car then he left the car . as i see the time with no communication am getting from kia mind you the car got there in the morning , I phoned Kia and they told me that I should speak to Shimoney she was busy at the time I understood because they are dealing with different customer maybe she is busy I spoke to Karabo and left my number so she can call me back around 10am , I waited and waited for her call she didn't phone I phoned again Michaele picked I requested for Shimoney she transferred me she didn't pick up the call went back to Michaele , i phoned several times with on help then requested to be phoned at 13h00 because i will be on lunch so i have more time to speak with her still i waited for the call up until my lunch was over , day 1 past my car was at kia . day 2 she phoned me at 15h00 she told me she went on lunch no apology nothing and get straight to the point , unfortunately my cover couldn't cover the cost they have quoted and that's when I told her my brother will come and collect the car, boom out of the blue she told me about the fee I should pay for the diagnosed of the car after so many calls of straggling to get hold of her now on the second day she told me about fees I need to pay why was that not communicated with at the beginning on the first day on the day 2 that's when she sees the necessity of telling me about fees very disappointing she needs a proper training on how to deal with customer and disclose fees at the beginning of the process so I can make a decision as a customer , treating customer fairly is important especial with hidden and claiming that a person signed with no explanation.
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Liona G
1 reviews | Active since Jun 2023
5 Feb 2026, 18:40
Disheartening service and treatment of customers
Honestly if I could give Kia Edenvale no rating, I would. I am writing to formally express my disappointment with the service I received from Kia Edenvale (Johannesburg) during the process of trading in my vehicle to purchase a Kia Seltos. Please note that I have attached the quotations provided to me, which reflect differing prices. Throughout this process, I dealt with Tumelo (Sales Representative) and Monique (F&I Manager). Additionally I have provided the screenshot of which the Sales Rep has advised that it was his error. I was scheduled to collect the vehicle this afternoon and had already taken out insurance for the new vehicle in preparation for delivery. However, a few hours prior to collection, I received a call from an individual named Vinny, whom I had not previously interacted with, stating that he was from Kia Edenvale. During this call, Vinny advised that the deposit amount reflected from my trade-in was incorrect due to a “human error” and that this would result in a higher monthly instalment for me. While I understand that mistakes can happen, I believe it is unreasonable for the full impact of this error to be placed on me as the customer. I am an individual who works hard for my income, and every cent matters. I am not a business, nor do I earn commission, and I expected the same level of consideration and fairness that is often requested of customers. Additionally, the treatment my partner and I received when visiting the dealership today was cold, dismissive, and extremely frustrating. This experience raises serious concerns about customer service standards at the dealership. It also leaves me questioning how employees themselves are treated if this is the level of service extended to customers. Overall, Kia Edenvale has made what should have been an exciting milestone—purchasing a new vehicle—an unnecessarily stressful and traumatic experience.
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Liona G
1 reviews | Active since Jun 2023
5 Feb 2026, 18:40
Disheartening service and treatment of customers
Honestly if I could give Kia Edenvale no rating, I would. I am writing to formally express my disappointment with the service I received from Kia Edenvale (Johannesburg) during the process of trading in my vehicle to purchase a Kia Seltos. Please note that I have attached the quotations provided to me, which reflect differing prices. Throughout this process, I dealt with Tumelo (Sales Representative) and Monique (F&I Manager). Additionally I have provided the screenshot of which the Sales Rep has advised that it was his error. I was scheduled to collect the vehicle this afternoon and had already taken out insurance for the new vehicle in preparation for delivery. However, a few hours prior to collection, I received a call from an individual named Vinny, whom I had not previously interacted with, stating that he was from Kia Edenvale. During this call, Vinny advised that the deposit amount reflected from my trade-in was incorrect due to a “human error” and that this would result in a higher monthly instalment for me. While I understand that mistakes can happen, I believe it is unreasonable for the full impact of this error to be placed on me as the customer. I am an individual who works hard for my income, and every cent matters. I am not a business, nor do I earn commission, and I expected the same level of consideration and fairness that is often requested of customers. Additionally, the treatment my partner and I received when visiting the dealership today was cold, dismissive, and extremely frustrating. This experience raises serious concerns about customer service standards at the dealership. It also leaves me questioning how employees themselves are treated if this is the level of service extended to customers. Overall, Kia Edenvale has made what should have been an exciting milestone—purchasing a new vehicle—an unnecessarily stressful and traumatic experience.
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Kefilwe L
1 reviews | Active since Jan 2017
21 Dec 2025, 17:02
Bad service and don't care attitudes
On 9 December my mom took her car in for service. She is 65 years old. By 14:00 no-one had called her to advise on how far the car is and so she gave them a call, the lady who answered told her that they are still busy with it and will let her know when it is ready. By 15:30/16:00 there was no communication still and since she was worried about closing time and traffic she contacted me to Uber her there. She then got stuck in traffic and it was also raining so at 17:00 whilst on her way she tried to call again and it was direct to the answering machine, she was now panicking that they would lock her car in and knock off without letting her know. When she got there her car was just sitting on the side, no-one paying any attention to it. She then discovered that her car was not serviced that day because it had been serviced in June already; this is something that was clearly found out earlier in the day hence the lack of attention. Question is why didnt anyone look at the service book before taking the car in? Once it was discovered that it was serviced already, why didn't anyone contact my mom to pick it up? Why did the person who answered the phone at 14:00 actually do a thorough check up on the car and give the correct feedback? A day was wasted for nothing. No empathy has been shown to my mother. No customer service whatsoever. She doesn't usually get the best service from them but at least they always communicated; this one was the worst of them all. So disappointing for such a big and loved brand.
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Kefilwe L
1 reviews | Active since Jan 2017
21 Dec 2025, 17:02
Bad service and don't care attitudes
On 9 December my mom took her car in for service. She is 65 years old. By 14:00 no-one had called her to advise on how far the car is and so she gave them a call, the lady who answered told her that they are still busy with it and will let her know when it is ready. By 15:30/16:00 there was no communication still and since she was worried about closing time and traffic she contacted me to Uber her there. She then got stuck in traffic and it was also raining so at 17:00 whilst on her way she tried to call again and it was direct to the answering machine, she was now panicking that they would lock her car in and knock off without letting her know. When she got there her car was just sitting on the side, no-one paying any attention to it. She then discovered that her car was not serviced that day because it had been serviced in June already; this is something that was clearly found out earlier in the day hence the lack of attention. Question is why didnt anyone look at the service book before taking the car in? Once it was discovered that it was serviced already, why didn't anyone contact my mom to pick it up? Why did the person who answered the phone at 14:00 actually do a thorough check up on the car and give the correct feedback? A day was wasted for nothing. No empathy has been shown to my mother. No customer service whatsoever. She doesn't usually get the best service from them but at least they always communicated; this one was the worst of them all. So disappointing for such a big and loved brand.
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QUINTON
1 reviews | Active since Jul 2023
18 Oct 2025, 09:55
POOR/PATHETIC/UNAPOLOGETIC SERVICE
POOR AND UNAPOLOGETIC SERVICE. I called on Friday 17/10/25 just before 16h00 and I spoke to a lady by the name of MICHELLE. The reason for my call was to book my car for service and I told her that I'm new in your dealership and explained that my car is under Motorite service plan. She was like you can come tomorrow on Saturday 18/10/25 between 08h00 to 08h30. I was like it's fine by me and I requested a booking confirmation and she was like there is no need for that and I should just come to the dealership and ask for Lizzy ( something like that ) . I got to the dealership and spoke to the lady and only to be told that I should come on Monday due to my service plan account dont operate on Saturdays. But I did explain to the lady Michelle that I under the service and you first need to call them to make verification checks. I had to cancel all my plans for the day and didn't even get an apology from them.
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QUINTON
1 reviews | Active since Jul 2023
18 Oct 2025, 09:55
POOR/PATHETIC/UNAPOLOGETIC SERVICE
POOR AND UNAPOLOGETIC SERVICE. I called on Friday 17/10/25 just before 16h00 and I spoke to a lady by the name of MICHELLE. The reason for my call was to book my car for service and I told her that I'm new in your dealership and explained that my car is under Motorite service plan. She was like you can come tomorrow on Saturday 18/10/25 between 08h00 to 08h30. I was like it's fine by me and I requested a booking confirmation and she was like there is no need for that and I should just come to the dealership and ask for Lizzy ( something like that ) . I got to the dealership and spoke to the lady and only to be told that I should come on Monday due to my service plan account dont operate on Saturdays. But I did explain to the lady Michelle that I under the service and you first need to call them to make verification checks. I had to cancel all my plans for the day and didn't even get an apology from them.
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