don't care attitude after a service!

My kia sort age went in for its 1st year service in August, I asked kia to check for a noise at the rear end of my car while servicing the car. When I collected my car the bottom of the drivers seat had been scratched, my car was just a year old. I queried this & they said they are sorry & would fix it and the sound was fixed as it was in my bonnet not rear back, mmmm I was surprised. <br> I took my cat back a week later & again received disgusting service, the sound was still coming from the rear back of the car & I advised them again & they said they would check it again. Never mind that they had me in tears as they dropped me off at the shopping mall & said they would collect me once my car was ready- they refused to Pick me up by lunch time to fetch my car. I finally got to kia to collect my car & guess what??? The seat was not fixed & the sound was still not looked at & The receptionist advised me that my car was fixed, I advised her it was not, requested to speak to the manager but he was not around. Attempted to resolve this issue with Kia's senior management for over 2months via telephone calls & emails & no luck to date? Is this the service I should receive?? I am dissatisfied