Unreliable Centre

Good Day,

Trust you are well.

The last time I brought in my car for service at Kia Menlyn is when the car was due for 150 000 km. The car was "apparently serviced" and all seemed fine until it started giving us challenges, and I had to take it for repairs.

I then took the car to Amana Cars, where I was informed that the car service parts indicate that it was not serviced as all key consumables appeared old. In defense of Kia Menlyn I informed the mechanic that the car was serviced and I had proof of the service book, only to learn that the service book was not marked. Following the discovery, I then called Menlyn Service centre, spoke to Jacques, informed him of the issue and he told me that the car was likely serviced and that it's normal sometimes for the service centre to "forget" signing the book, however it doesn’t mean that the car wasnts serviced and that I should have complained earlier.

Last week Tuesday I called the centre again, after struggling to secure a space in a few other convenient Kia centres. Before securing an appointment I explained to Casper of my unfortunate previous interaction with Kia Menlyn, he advised that the complaint was too old for anything to be done and that things would be different this time.

My car was serviced last week Friday, returning home the car started leaking oil. I then requested that the car be returned to Menlyn for attention, where we were informed that the service centre "forgot" to tighten something hence the leak. I have never in my life been so disappointed by the service and complaints handling procedure as I am with that centre.

Attached please see the proof of service of the car following the service at Menlyn, the pictures of the leaked oil and hoping for a better resolution of the matter that will make me believe you take your customers seriously.

It would only be appropriate that I'm compensated for the duplicate service or given another service. Regarding the recent incident, anything that goes wrong with this car after service at your centre, i will sure bring the car back and assume there is something else you “forgot” to do. I also fear for my safety as I wonder what else was forgotten during the car service that could negatively impact my car or life Phindile Mahlangu *** / ***