Unprofessional customer service

I am HIGHLY DISAPPOINTED in this place service. I have been through enough with Kia Menlyn I was promised that my brother will receive a spotting commission fee end of October 2019. After i have purchased a Kia Picanto 2 months ago.

Nothing yet, its 9 November 2019, the salesman never loaded the form. And no one did a follow up

I have send emails to mangement and headoffice. NO REPLY.

Not even speaking of sales people that no longer working there in the middel of a purchase.

Not having any info of what the process is of the pruchase. And all of a sudden someone else is handling your deal

This is unelectable and utterly unprofessional