Pathetic service from service department

<p>Firstly on book in I confirmed KiA that there is a problem on my ABS as the light has been on since a mechanic worked, checked my brakes and I know there is an issue with the wires as he took of the wire clip / connector on the left rear wheel. I was told that there will be a fee for the diagnostics which I happily paid even though I already told them what the issue was, on collecting the vehicle Kia noted it was a loose wire, which I understood to mean that the wire was only refitted. On Thursday morning I noted the ABS light was still on, when i called they confirmed that the whole sensor now needs to be replaced and the cost involved will be R 2000.</p> <p> </p> <p>Secondly when collecting the vehicle Kia told me the person working on the car made a recommendation for me to replace the clutch in the near future. No time frame, no more information, when I requested a quote for this it came to around R10,000.</p> <p> </p> <p>Despite the possible cost I was not happy as the communication about the above was woefully inadequate for me to make a decision and I feel a little let down by Kia from whom I have previously only had good service. After mailing the service manager on 14 November, I had to remail everyone I can get a mail address for to get a responce, after them all having read the mail, still no mail to confirm my queries and to confim receipt.</p> <p> </p> <p>Pathetic service!!!!! Giving a good car a bad name here....</p>