JA
Jaun A

1 reviews | Active since Jun 2020

24 Jun 2020, 11:58

Kia menlyn Service center

I have numerous problems with KIA at this moment, last year I was in an accident due to vehicles ABS sensor that was damaged I ordered the part from KIA Menlyn and waited 3 months for the part during the waiting period I was in the accident when I asked them why it took them so long they said that its Foton SA and not them when I phoned Foton SA they said they only received the request a week ago, I went to the Branch manager and said I'm not happy with this poor service he said not to worry they will take this matter up with head office and come back to me I have been waiting for a response for a year now. Recently the paint on the roof started peeling of I spoke to the dealership and they said that I should take it back to KIA so that the warranty can repair it that was the 17th March 2020, they had the go ahead to get the quotes for the respray and to do it, or so I was told, the vehicle stood there for round about two weeks in the two weeks they phoned and said they must add additional diesel to the bakkie (I left the vehicle there with a quarter tank) I said it's fine as for they are busy getting quotes for respray, when I got there I only found out that they took the vehicle to 3 places and I had to pay R300 for the additional diesel they drove out, I found later that day when I was home two oil ring marks on the passenger side carpet, after the lock down I have phoned them again asking what is happening with the claim first I was promised by the service advisor that the lady working with the warranties will phone me back bit she never phone, the following day I phoned again and he told me he completely forgot about me and then said I must phone the warranty guys myself to speed up the process ( as if I will get his pay for doing his job). I then again phoned and asked what is happening they then said they don't really know why it is taking so long and what is going on with the claim when I started asking why my vehicle was standing there so long for the quotes the lady said that she only have two quotes and she can't tell me I will have to ask the service advisor when I was waiting on the line for him ( I never got through to him) the lady said he will phone me back that was 2 days ago I'm still waitng for him to phone me back. If I can suggest people who want a Foton or KIA vehicle DO NOT go to KIA menlyn they don't want to help you an they don't want to work.

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