Kia Dealership

<p><br />Details of complaint<br /> <br />I bought a 2016 KIA Sportage from KIA Menlyn in February 2016.<br />I went to KIA Menlyn and I was received by Alfred Lehobye whom I had extensive<br />Discussion about the possibility of me having a KIA Sportage with Panoromic Roof. I<br />Gave him my financial background to enable him see if it could be possible. I told<br />A lfred that I whatever calculations he is going to make, he must not lead me to<br />Residual payment. I made it clear that I don’t want it. I gave Alfred all the required<br /> for when you want to buy a car. I also asked Alfred to check how much would my<br />Monthly instalment be like. Alfred calculated for me on 48 months and 72 months and<br />We agreed on 72 months which was to be R7000.00 per month. When I fetched the<br />car the instalment changed to R7500.00. And when it was deducted it came up to R7633.56. I ignored all that.<br />1. I was not going to take the car if the instalment was high. That would mean<br />I was not going to afford it.<br />2. I was not going to take the car if it had residual payment. That would mean it<br /> Was going to be too expensive for me.<br />So all negotiations were done between myself and Alfred until the day I went to fetch<br />The car whereby I needed to sign now. When I got there Alfred took me to Herman’s<br />Office whom is said to be the finance person. Before I went to Herman’s office I asked<br />Alfred if Herman knew what was required based on our negotiations. He said yes and<br />He confirmed by saying he also gave him details in writing in order for him not to make<br />mistake. In signed. Took the car because I was told if I take it I can only start paying<br />in May (cool off time). But suddenly everything changed and cool off time was only <br />One month. Well it was not right but I ignored.<br /> <br />So my complain is: When I checked my statement from MFC I found out that a<br />Residual amount of R160,000.00 was included on my purchase. I immediately called<br />Alfred asking him why did he do that? He asked me to come to the dealership and to<br />See this statement. He again confirmed to me that he gave Herman all the correct<br />Details, like I said he even gave him a written paper to see what is wanted. So when I<br />got there Herman was called and the first word was how are you and when I said not<br />good he said to me what is wrong because I don’t have time. I asked him if he knew<br />That I correctwas waiting for him. He said I must not be rude and I said to me he<br />Better correct his attitude towards me as a customer. He asked me to come to his<br />Office. When I got there I asked him I did he get to the residual without talking to me,<br />His answers were - unapologetic:<br />Details of steps taken to resolve the complaint<br /> <br />1. He said the bank calculates residual amount automatically. He went on to say they check your financial background and they do it so that you can afford your instalments.<br />2. When Alfred asked him how can he remove the residual – he instead asked me how long do I want to keep the car. He advised me not to make it an asset. I told him not to ask me that.<br />3. Alfred asked him again the same question – arrogantly he said he can but I must know that my monthly instalments will go up by R1200.00 per month. Which I cannot afford.<br />4. He went on to say he feels like a **** and a cheat. My response was I am the one who has been cheated here.<br />5. He started shouting at Alfred and that was when I said to them I am going seek advise and I said I will see them the next day but I never went.<br />I don’t want this car anymore because from what he says I will not afford the <br />repayments anymore. Secondly I did not discuss how long I want to keep the car and<br />I am paying a lot for someone to say it is not an asset anymore.</p>