Brand New Car With Factory Fault

<p>I am very annoyed and frustrated with Kia but right now my frustration is with Kia Menlyn. I bought a brand new car 2 weeks back and when I got the car, I realised that the light on the car were not working. I was told it was a factory fault. I then had to park on the side of the road one night driving home because the car would'nt go int gears when I called I was told that I could take it into any Kia and have the clutch cable adjusted, I did just that and took the car to Kia Northcliff where the cable was adjusted. On the Friday night the car just wouldn't go into gears and I again had to park on the side of the road and waited 2 hours before I could be towed. The guy who towed the car ( Esheem) told me that he would take the car to Kia Sandton but I would have to call in the morning and request the car to be taken to Kia Menlyn where I bought it so I wouldn't have to pay for any repairs. In the morning I did so and the car was towed to Kia Menlyn. I was not called or notified that the car was at Menlyn until Monday morning when I called in to check if the car was there. I then was referred to workshop to chek if the car was being attended to. I was told the car would be with me Tuesday afternoon by a Moeketsi who works at workshop. I then laid a compliant with Imperial and was contacted by Jacques who is the workshop manager and he also promised me to have the car by Tuesday. I had to fight and request that the car should be delivered to me because of the inconvenience and was promised that I would have the car Wednesday afternoon. Later I again had to call and check if the car would be delivered but I was told to take a Gautrain to Hatfiled and Moeketsi would fetch from there and take me to the Menlyn dealership to get the car. Today I was called and told the car should be with me at 2 but again I was not called until now at 4 I call to check what's happening. The story I just got now is that the car cannot be realesed because Kia has not given documents for the car to be realesed as Kia is meant to be paying for the repairs and towing (different story from yesterday.) </p> <p> </p> <p>So my frustration is this Jacques Riekert has been dodging my calls, every time I ask to speak to him he is not at his desk. Secondly Moeketsi keeps giving me different stories everyday, if the car parts are not ready, then the documents are not ready, if not that then I must fetch the car before 5 which I am told at 4:37pm. </p> <p> </p> <p>KIA Menlyn has the worst customer service and worst communication s****s ever. </p>