Bad service

I'm getting a very poor/bad service from Kia Menlyn Franchise, I was struggling to change gears on my vehicle & there was a bad sound coming from under the car. I called Kia Menlyn and one of the service consultants advised that I bring the car for diagnosis, indeed I did so & was told that there was a problem with clutch and the steering rack. I was then quoted R28000.00 to fix the two. Since my car is still under warranty I was told that if I want to claim from the warranty I would need to have R3600 to strip the car down so that pictures can be taken to send to warranty, if warranty agrees to pay I won't have to pay the R3600 but they find that in was negligence on my side & refuse not to pay, I would then pay Kia the R3600. I enquired with Liquid Capital where I have an extended warranty if I'm covered for a steering rack & clutch replacement. I was advised that I'm only covered for a clutch replacement. The consultant told to take my car in to Kia, I called the service consultant from Kia & told him what liquid capital has told me & he agreed that I can bring my car. The following morning I send my brother to drop off the car. On Wednesday 13.01.21 I got a call from some lady advising me that they are replacing a steering rack since my car is still under warranty. I was excited knowing I was not going to pay a cent to get fixed. On Friday 15.01.21 I called the service consultant to check if I could come pick up the car but could not speak to him, I called 6 times & left messages but in those number of times I didn't get a call back from him. I called again at 12:30 that time I was now very angry & finally got through. I asked him I could come fetch the car & he said yes. I asked him if the steering rack was replaced & he said no. I told him what the lady that called me on 13.01.21 had said & he had no clue what I was talking about. I said to me I'll call you in the next 5 minutes, guess what he didn't call me back until I called him again at 14:30, that's when he said oh yes your car needed a steering rack replacement & that they don't have parts he'll let me know on Monday when to come fetch the car. Later at 17:30 he calls me to say my car was ready for pick up. I told him that it was already late I would pick it up the following day. When I got there this service consultant took out an invoice of R11000 discounted to R9500 for me to pay for a clutch replacement. I asked him what happened to liquid capital claim & said I didn't tell him anything about liquid capital, I told him that we can get telephone recordings he then changed his argument & said well I deal with a lot of customers. He explained that liquid capital is going to need pictures of the old clutch in order fro them to approve or not & they have already disposed the old clutch therefore there aren't any pictures to send. I left the car told him that I need feedback on Monday of how he realoved the issue. Today when I call Kia Menlyn no one & I mean no answered the phones, I'm still without my car. If you want to contact me you can get me on ***