Fed up

Good day

I regret that it took me this long buy i actuallly work extremelly long hours and dont have the time or energy to go through the same battle every single year but what i know is i absolutely regret it buying a kia every year at when it comes to service time i have to sit with endless drama.

Firstly between kia and liquid capital one of you better come to a conclusion as to who is going to cover this service my knowledge was this is the last covered service. Not kia nor liquid capital advised me that my service plan ended last year already and how on earth must i sniff out its ending kia is responsible as well for not ifnorming me last year on the service that i need to make a plan and your system can pick this up and liquid capital never contacted me at all so i have no paperwork no documentation and i will not hesitate to take this matter legal as both parties had to do some effort informin me i emailed your so called manager which told me i can take my car no issues guess what he **** like you guys give me **** every year i know from next year i had to make a plan fully aware but you did not inform me and i shall not be responsible no longer for your **** and **** service wish you never closed your kempton branch atleast they knew what they were doing because your east tand branch has just been a absolute nightmare and every person i speak to seems to agree with me not to speak about the absolute poor service liquid capital provides abd your manager doesnt know anything you ask so it seems to me a lack of training perhaps or people s****s i dont know.

I mean how was i to know this had ended was no one going to inform you think if i knew this i would take my car and make a fool of myself, i csnt afford a service cash i was going to get a service plan from next year as my complete understanding is its a five year service plan and if this has been changed why was i not informed since when do you get 4 year service plans or this is a kia and liquid captial ****.

As said you better decide who is covering this service i will not be liable for your **** this car is almosy reaching the due time and i will take this legal and then provide my laywer with all my previous struggles and poor service recieved from all of you.

I mean last year only i had to fight because your service department cant even service properly get a car back and your airbag light another poor service.

Sick and tired of this service and i have reached my limits with all the endless drama.

I had to loose a days work to take this car on monday you going to pay me a days salary??

And only to my suprise as kia sucks made a booking to tell me this was not booked.

So the two of you which is kia and liquid capital better sit with top management and get this figured out before friday as i am willing to loose another days pay to take you to my laywer and dont take this as a threat this is my word to you, friday tick tok...

I am not able to be on my phone as i do actually work exreme hours so you will call my fiance not with a sorry not an excuses but when we can bring the car that YOU will pay. You have inconvienced me more than enough made a absolute fool of me no more kia.

The way you both treat clients is pathetic and coming from such an industry we would never regrer doing anythinv to make a customer happy remember alwaya i am going to purchase a car again and this is your income treat it as such as i am not the best person you want to mess with before i was calm now you have ****ed me of for the third year and to the extreme this time.

My fiance is Yolandi de Bastos and you will not phone her with an excuse - ********** 920

I will wait to hear as to which one of you is going to cover my last five year service plan i was advised and from next year i knew it was my responsibility.

Keep me in touch as soon as possible as i need to know what to do with both companies.

You can phone your most useless branch east rand for more details

Regards

Roelien Henning