Why must I run after you?

I bought my Kia Rio in the BEGINNING of June and still today it is MY responsibility to follow up with the dealership about getting a spare key. I have been following up since I got the car. Always stories. Is there a particular reason I get treated this way? You guys were so quick for me to get the car, called me multiple times a day not taking into consideration that I also have a job. Now I am asking you to do yours and it is like I am asking for a kidney. Tomorrow is October and all I want is my spare key that I PAYYYY for every single month. I am so disappointed. This is a very bad look.