Very Frustrated

I purchase a vehicle 2021 Hyundai Venue 1.0 TGDI FLUID from KIA East Rand and collected the vehicle on the 10 August 2024 from KIA East Rand, shortly after collecting the car we experience some technical issues. I inform the sale lady at KIA East Rand on the 23 August 2024, she said we need to bring the car so that they can check what was wrong, She book the car in and we took the car back on the 27 August 2024, on the same day we fetch the car after they said there is nothing wrong (No job card provided to see what was done), On the 02/09/2024, I spoke to the sales lady once again regarding the same issues and she said that she booked it in at Hyundai East Rand and waiting on them, on the 05/09/2024, I follow up regarding the booking and she only come back to me on the 09/09/2024, stating please go see a gentleman at Hyundai East Rand, The vehicle was booked in and as per the job cart there was nothing wrong. On the 27/09/2024, we took the back to Hyundai with the same technical issues and the a other guy at Hyundai East Rand told my husband that the vehicle need to stay there for two days, I told the sales lady that we do not have and alternative vehicle how are we going to travel, she said I don’t have loan cars, they need to arrange 5days in advance, I got very angry with her and requested to speak to the DP(dealers principal). The gentleman DP(dealers principal) called me, trying to make sense of what is going on. He assisted us by say that he will book the car in at Hyundai The Glen as it is close to us. We informed him that the vehicle is going to the panel beaters as there was and incident and he said we need to inform him when we collected the vehicle, he will make a booking at Hyundai The Glen. On the 04 November 2024, He booked the car in at Hyundai The Glen for the whole week, the lady at Hyundai the Glen called us later on the 06 November 2024, please collect your car all is fixed, we collected the car on the 07 November 2024 and she said that the clutch pack and snap ring was replace. The DP of Kai East Rand called us to find out is everything is fix and okay with the car we told him that car is still making the same noise, I told him that we do not want this car anymore and was told that the vehicle has any warranty. We drove the vehicle over the weekend, to feel and see if the car is still judder, not knowing that on the 10 November 2024 the night the car will break down on the N1 highway, after it was repaired at Hyundai The Glen, we called towing services to assist, The car was towed back to Hyundai The Glen on the 11 November 2024 the morning, We spoke to the mechanic the morning of the 11 November 2024 and explain what happen the previous nights (10/11/2024), showed him the pictures of what broke on the driver side. They where very shock as we could have gotten hurt or even worse made a terrible accident. The DP of Hyundai The Glen come out to speak to us after the DP of Kia East Rand told him what happen. He was very concerned and sat spoke to us for a while, The car remain there at Hyundai The Glen up until KIA East Rand collected the vehicle at Hyundai The Glen and took it back to KIA East Rand, they fixed the brake pads and tow-bar (no job cart received) On the 21 November 2024, we collected the car at KIA East Rand, we spoke with DP there after and said to him that the car is still making the same noise, the car was collected by KIA East Rand on the 26 November 2024 and was delivered on the 27 November 2024, The car still have the same noise on the driver sided For all the worked that was done on the car we only receive two job carts,

I am tired on keeping taking the car back and forth to KIA East Rand for them to find the problem and not fixing it.

I have told the DP at KIA East Rand, that I do not want the car anymore and they told kept on telling my that the car is under warranty and know they keep telling that the settlement is to high, I have handed the matter to the bank but seem that it is only dragging the whole process.