The most hideous and terrible service I have ever experienced.

My name is Janoviv Lazaridis, I have a terrible experience that I received from Clifton Govender the parts Department Manager who sold me the wrong part for an FAW V2 (the right hand side shock absorber) that was discovered upon the date of installation that it wasn’t compatible to my car and when I called him of my dispute he decided to tell me that it wasn’t his problem and he was not going to assist me any further to get my R2000 rands back for the part. I would like Kia to assist me because this man gave me the run around for two weeks until the 28th which is today when he finally got a call from my Mother and said he was not responsible for the wrong part that was ordered and given. I want my money refund back because I have paid for R2000 rands for nothing. Clifton is a very unprofessional person who does not value people’s money and time. Just because I’m driving an FAW it doesn’t mean that Kia staff need to treat people the way they have treated me. I’m so sad and I feel so badly treated by this.