Negligence, poor communication and stinking attitude.

Bought a used car last year assisted by slow salesman Roderick. Was verbally informed by the salesman and the the FNI Magda that the car still has one free service from its manufacture. Since the car was due for its service, I booked for it and was told that, the free service from manufacture has lapsed. Reasonable being the car was initially sold Nov 2019 and didn’t went for it 1st service 2020 only went it April 2021. Mind you on the natis it says this car is a 2020 model. I quickly contacted the salesman to inform him about that this challenge. He initially told me to just use my extended service plan (I had planned to used it 2022 and 2023) so I didn’t agree to that because this not the deal I bought and ever since he has been dragging his feets for 3 weeks with an issue that could have been fixed one day. I have been going up and down for something that could have been discussed over the phone. I have been the one always doing follow ups. Wasted so much time and petrol for an answer that is not stable. I was tired of speaking to salesman Roderick and being sent from pillar to post in regards to this matter, so I requested he sent me to his manager. He went into his office seat there a while( I guess it was only then he informed him about this issue) eventually we got a chance to speak to Pieter the manager. WHAT A RUDE ARROGANT MAN. When we came in he already had preconceived ideas to a point that he hardly listened to what I wanted to say. He was not neutral immediately sided with his salesman and FNI. When I told him both they have confirmed that this car still has free seevice, his response “show me in writing”. He even said he was not going to pay for the service. (Since the salesman had asked if I would be ok with then settling the service amount, initially was welcome to that idea) he was even quick to sent me to ombudsman.

Word of advice Never buy a used car from Kia East Rand, they are not honesty, they will drag their feet when you spot their negligence, RUDE, RUDE, RUDE to a point that even the sales man would not even asked to be excused but on the spot pick his phone and settled whatever others deals while sitting on his desk. This incident happened twice. I have never felt this disrespected as a client. Use other kia branches