PATHETIC SERVICE

The service provided at this branch is pathetic. I have been with them for nearly 2 years now. The salesperson I dealt is no longer with the company,so it's been a struggle to get help from them with my enquiries.

I called them last year November to do a follow up on my service plan to this day i had no one call me back ,even after I called again a couple of times,each time they would just apologize and do the same thing. I Eventually got spoke to the lady at reception last week 25 January and she assured me that all is well I can bring my car for a service on 31 January. I went to drop off my car for the service. AFTER I already left they call me to ask me how am I going to be paying this service. PATHETIC!!! Had I been told to pat cash I would have made the appointment for when I was able to pay cash, also this is the very reason I have been trying too call them to make sure I was covered. I asked to speak to the Manager and Ryno has been the busiest person ,so Again no call back from them or the manager, excuses upon excuses. The courteous car wash they provided left me without one of my car mats,which they didn't even bother to notify me about. I would not ever deal with Kia again after I trade in.