KIA DIEP RIVER - Pathetic customer service

Bad customer service, the consultant doesn't get back to me regarding the condition on the vehicle. As they sold me a Suzuki Swift with broken seats and dirty Engen. 1st complaint they referred to the valet and the car now had a broken passenger seat, interior had tares and the consultant never explained anything wrong when asked. I noticed the broken seat and they fetched my car 24 June 2022 (Friday) and now they just send it away and I have to ask the consultant when am I getting my car back. I will never recommend anyone to Diep River and if this is the service the branch gives and no apology. I won't recommend the brand at all.

It took them a whole week to do this and to top it off, I planned to go away for the weekend and requested my car back by no later than 12pm 1 July 2022 (Friday) and the consultant contact me at 12pm to say they coming to drop the car. I'm extremely upset with the lack of decency and respect for someone's time. Car was dropped off at 13:15 and not even an apology. I'm done with KIA Diep River now.