Kia Diep River Disappointment

Kia Diep River lost my car key when my car was taken in for a service more than a year ago. Since then, I have reached out multiple times – both in person and via email and phone call, to request a replacement – I have even been in contact with the principal dealer. Unfortunately, I have been continuously ignored. Additionally, the spare car key I have been using has started causing issues with the car start up. The service (or lack thereof) that I have received is appalling.