DO NOT PURCHASE A VEHICLE FROM KIA DIEP RIVER!

STAY FAR AWAY FROM KIA DIEP RIVER!

I am writing to express my profound dissatisfaction with the service I received from the Kia Diep River dealership during the purchase of my new Kia Seltos. My experience has been nothing short of a nightmare, and I feel compelled to share the details to prevent other customers from enduring similar issues.

From the outset, the lack of internal communication between the sales team and the finance department was glaring. There was no cohesive support from Kia throughout the purchasing process. I was left to educate myself about vehicle contracts by searching online, as the dealership provided little to no guidance. The dealership attempted to charge me the highest possible monthly installment without explaining why I was being asked to pay such a premium. They did not present me with various financing options from all the different banks, effectively pressuring me into accepting their initial offer unless I insisted otherwise, which I did.

As frustrating as the onboarding experience was, the problems did not end there. We traded in our Picanto as part of the deal for the new vehicle, yet Nedbank debited us again for the Picanto due to the dealerships paperwork not being in order. This mistake has caused significant inconvenience to my wife and myself. Although the dealership has promised to refund us, they cannot provide a timeline for when we will receive our money back. This issue arose because the Picanto was not settled, despite assurances that everything was in order.

Additionally, I have yet to receive the new registration for the Kia Seltos and they debited us for a vehicle that was already traded in. The lack of communication and resolution has been deeply disappointing and stressful, they haven't even settled the car yet.

To prevent others from facing such an ordeal, I am formally reporting my experience to Kia Head Office and MIOSA as well. I hope this complaint prompts a thorough review of the dealership's practices and ensures that future customers receive the service and transparency they deserve.

Sincerely, Sergio Dominick