APPALLING CUSTOMER SERVICE

I recently inquired about a vehicle listed by KIA Diep Rivier at R184,900. I submitted my documents after initially being assisted by Angelo, who seemed helpful at first.

I was later informed I had qualified for financing—only to receive a quote for a completely different vehicle priced at R239,900 (R245,075 including extras). The new vehicle had different specs, a different engine (1.4 instead of 1.2), and a different colour.

Without informing me, the dealership submitted a finance application in my name for this different vehicle. My credit profile was accessed—without my full, informed consent. The car I originally wanted was then removed from the website, but I had saved screenshots and details.

When I reached out to Angelo Olivier for clarity, I was ignored at first, and when he finally responded, he blamed me for taking “too long” to send my documents. His exact words were:

> "Hi Mongiwa. I understand your frustration, but unfortunately you took too long to send your documents. I've sent you the application on the 8th, we only received your documents on the 11th. The reason why we have used the other vehicle is because we wanted to get you mobile. So please understand I only tried to assist."

This response confirms that:

My documents were used for a deal I did not consent to.

My credit profile was accessed for a different vehicle.

There was no communication or approval before the finance was submitted.

Accountability is being completely deflected. Intentions aside, this was a serious violation of trust, transparency, and data protection.

I strongly caution others about doing business with KIA Diep Rivier. If this happened to me, it could happen to someone else.