Pathetic Service From Kia PMB

We brought the Kia optima in for service last week friday on 23/10/2020 and reported a noise that goes with slight vibration that could be heard and felt when the car is in motion only.

I explained these details to Chayenne Rajah "service advisor" and the service manager at Kia.

On collection of the vehicle that afternoon, I was told that the noise comes from the aircon compressor and that the noise could only be heard when the aircon is switched on. This is not the case however as the noise only comes on when the car is in motion regardless of whether the aircon is on or off. I explained to Terrence "service manager" that the car has a new aircon compressor installed a year ago following what was a misdiagnosis by Kia Midrand at a cost of over R22000 which never resolved the problem anyway.

Despite this information being relayed and explained to both the service manager and service advisor, the problem has not been checked in this car and instead I have been informed about a noise that is rather invalid instead of the problem I reported.

I am therefore not satisfied at all with the type of service I received from KIA PMB. The car has full service history with Kia but the type of service we are receiving is so terrible at this stage.

Over the last weekend I was trying to listen out and see if I would pick up the noise I was told comes from the aircon compressor but I've had no such noise, instead the very same noise that I initially reported is the only noise I'm hearing when the car is in motion.

This type of lack of service and poor diagnosis is unacceptable and puts our lives at risk, I need to have a proper diagnosis carried out before the problem persists.

Regards, Shaun N *** ***