Appalling customer service

<p>On Wednesday I tried to open my brothers car as he had it lent it to me while mine was at the panelbeaters. The key would not open so I went to Kia Bryanston and explained the story. A gentleman called Graham assisted me and said he thinks it's the battery. We changed battery and I went back home to try open the car and it still didn't work.<br />I then contacted Graham with the issue and he said it's definitely a fault in the key. Bare in mind, he hasn't even tested anything into the vehicle. We ordered a new key for deliver Monday . My brother returned from his overseas trip and figured the issue was not the key but the battery, charged the battery and everything was working again. <br />On Monday, along with my brother we went to Kia Bryanston to explain that. It was negligence on their part not to do a proper assessment of the vehicle before. How do you give a solution when you are uncertain of the problem. We then requested they return the key and refund us given that the issue was never the key. <br />The manager refused and said they can not return the key. So R5063 later you are not going to refund us for an error YOU made? I felt disrespected and feel they didn't even try to give us a suitable solution. I will fight this until I get my refund and not because of the money but the principal. <br /> <br /> </p>