Disbelief and discontent

Parts for my car were ordered and shipped via this branch in January, Mr Justin April was the one in charge of these parts. My car was supposed to be fixed by the 25th Jan 2020 by the panel shop. The panel beater noticed that one of the parts supp**** was wrong and did not have any serial number. The car stood at the panel beater shop for another month waiting for the part. The courtesy car from the insurance elapsed. I continued pestering Me Justin April to make a plan since I was about to be immobile. I did not have a car for 2 days and Renault Customer Care (Brett Pyle) assisted telling me that I was not going to get a car instantly, as if I was at fault. The part arrived and was dispatched to the panel shop and only to find out that there was another part missing. The last remainder of the part was delivered to the panel shop only on 3rd March 2020.

I received the car on the 5th March 2020. on the 6th March 2020 the car broke down and could not start. It was towed to the Renault premises on 9th March 2020. The Lady that was in charge of my car was Toni Hendricks. The 9rth of March ended without any feedback. Only on 10th March 2020 I was advised that I had to change my battery before any other fault could be assessed. I collected the car on 12th March 2020 and had to part ways with R3415 that was not of my doing. The car not having un-driven for roughly 2 months could be the result of the dead battery. I took the car and had to return it to the Renault service centre due to the fault that showed on the warning screen: check vehicle, check hill start assist. The car didn't move after igniting the engine. Now patiently waiting for it to be advised what is happening. My heart is dripping blood with anxiousness and disbelief.