Peermont Khoroni Hotel - Rude and unprofessional

I contacted Khoroni Sun to enquire about accommodation for the night and this week. Unfortunately, the receptionist on the other line wasn't interested in assisting. When I asked her if there was accommodation for the night she said they are fully booked. When I responded to her asking when does she have available accommodation for the week, she merely responded with "no, nothing" then proceeded to hang up.

I then called back and a lady answered. I asked if this is the same person I spoke to a few moments ago and she said sorry, the person you spoke to is a trainee. I then asked to speak to the manager. I was passed on to Bongani, who I explained the incident to. He said the receptionist that I spoke to is Marlene. He was helpful and apologised for what happened. When I asked him if the phone calls are recorded he said no. What was strange is that she said there was no accommodation on another date as the manager Bongani confirmed that there is accommodation tomorrow, Thursday and Friday. Why did she say there is nothing? Clearly my business is not good enough for her.

I'm sorry but is this how your staff is trained to speak to guests? Firstly, to lie and then to hang up? I'm calling a reputable hotel/casino. I expect to speak to professionals that have a desire to give 5 star service to prospective guests - be it at the desk or telephonically. If there is no accommodation, that's perfectly acceptable - but why lie to me that there is no available accommodation on another date and don't hang up on me. This is highly unacceptable and a poor representation of Peermont. I won't be supporting or recommending your establishments to fellow colleagues or friends going forward if this is how prospective guests are treated.

This was also emailed to the Peermont Reservations Department but no response.