Customer service

I have a very nasty experience with this company, firstly there's no communication even though they keep on telling you someone will call you soon. I bought a ikhokha flyer at makro store. They took my details and told me someone will contact me, nobody contacted me until I called them om Monday morning.

It was an uphill to get the machine working, I called several times and they kept on promising that a specialist dealing with my activation will call but she never called me until around 12midday, only then was able to use the machine, money was processed and then only found out that it will reflect in 1 to 3 days. Today I called to enquire about the funds only to be told that my copy of ID is not acceptable. I sent it and they told my funds will only be processed in 24hrs. I wrote an email notifying them of my dissatisfaction about their customer care and canceling my contract wit them. The *********** specialist who was helping me is Shazia Mahomed, ever since on Monday she promised to send me details how i can use the machine, so far nothing has come through. Thanks for nothing.