Horrible service

I’ve had horrible experiences with this brand, on both occasions that I bought from them. The first time wasn’t so bad as I bought a sports bra that was defective and I had to go through the inconveniences of dropping it off and collecting it again from their premises, as using their courier was just going to take forever and I was leaving town. Pretty horrible for a fort experience. Nonetheless, I decided to give them a second try, even brought an additional friend to come shop with me. Wow, firstly, people were allowed to fit the items and when it was our turn we were told “NO” you cannot fit, as we will be causing a delay if we do fit. We were stunned, as the owner herself told us there are people that are busy fitting in the rooms. The long & the short of it is that we didn’t fit on anything, as we were not allowed, despite us challenging this, based on why we’re other people allowed and not us. We paid & left. Immediately when I got home I fitted everything and two leggings were not fitting. Sent an email and Instagram message immediately informing them of this. The returned 2 days later saying they can’t help and I cannot exchange or return. I responded to their email, highlighting that it can’t be my fault as I wasn’t allowed to fit at all. Looking at their return policy on sale items, which is 7 days. I decided to write to them again quoting their policy and they decided that they will just ignore and not respond to any of the emails. Whoever is handling the customer care side of things is extremely unprofessional and inexperienced. Definitely no clue on how handle customers, s/he just doesn’t care! Very disappointed that they think they can change the rules as they see fit, depending on who they’re addressing. I will never encourage any of the people I know to support such ********* people. Before coming here, I’ve tried to get them to respond but they’re set in their ways, and that’s just not how you treat people and certainly not how you treat customers! May I add, this is despite me clearly stating that I DON’T want any money back, but I just need to exchange for something that fits!