Bad Customer Service

Good day

I am so disappointed with KGB Attorneys. I had a Capitec account that was handed over to them and it was deducting from my payslip. It was fully paid in Feb or March 2019 am not so sure about the month now. But it was still deducting. I then made a follow up on this account with KGB in August and they did check and noticed that there is an amount that they suppose to credit back to me because they deducted while the account was paid fully.

I was also having a second account that was with them from Finbond and I made an arrangement with the person( Ben Dlamini) that was assisting me that the outstanding amount from another account must be debited from my account in Sept and also paid fully. I then waited for them to deposit the amount of plus/minus R1300 that was due to me and made calls time and again but couldn't get a valid answer. Instead they sent me from pillar to post. Until I was called by one of their call centre agents this morning. Telling me that I owe them R1400 not the R900 that I know of. When asking what was this money for, the lady told me that it's for the calls that they made for the account that was R900. To my surprise, these calls were made by me when asking them about the deposit they were suppose to make. All I want is the money to be deposited back to my account as it has nothing to do with the other account that is with them.