Payment authorization

I write this email out of concern since it's going for 2 months fighting with pleading for assistance for our payment to be allocated as we received an sms confirming the claim is approved I'm the dealing with *********** agents but all they good at is putting me on hold and never come back!

Although there has been no contact or payment since July 9th, premiums are expected when there is a crisis at home. The poor woman, who is coping with a chronic disease, is stressed out since this claim has not been addressed is this the service you give to your clients?????

Why do you urge our elderly to enroll in your policy? Is it because you specifically recognize that they are too old to follow up? We keep calling Sylivia, who consistently tells us different stories!? Our house door still needs to be mended during the rainy season. We are paying for this insurance every month without skipping a beat, but whenever we call for assistance, we are always met by inattentive, impolite, and uneducated agents.

If we say that nobody responds to us or even tries to follow up, all we receive are different SMS messages. I wonder how much Mr. Bishop is aware of the difficulties we face. When we contact, they request for elderly, the account holder who is too old to even talk or understand what you are demanding! Our claim was authorized, but we were told to wait for 10 working days. It is already a new month still no payment!!!!!!

Should we make this issue public, approach the media, and reveal how this insurance is de*****ing our senior citizens who rely on their pension funds to pay for home insurance?

I hope by using this platform our claim will be resolved

Please feel free to contact me if you have any further questions.

Kind regards

Letlhogonolo Mthetho

Email:*** Contact - ***