YB
Yvonne B

1 reviews | Active since Oct 2013

24 Aug 2017, 23:17

ZERO CUSTOMER SERVICE FROM STAF F OF KFC BELLVILLE

From the lady called Niyan on drive through who put in wrong order & i had to wait for her senior to void that & she told me there's a waiting time for zinger wings & i confirmed to her that my order is zinger box meal. This was done at 20h01 At the receiving window i confirmed again with a guy called Polani if this is zinger box meal & he said yes. My numerous bad experiences with KFC's take away made me not to ever leave without checking if i am given the correct order, and i was not disappointed this time aswell. My order was loaded box meal & Polani was so giving me attitude & he said wings waiting time is 10min & asked me to wait on parking lot where he will bring my order. By 20h25 i still did not get my order & i went inside where the lady Niyan who took my order took my receipt to ask if my order is ready & my order was not ready i waited another 5mins or so.

KFC your staff in Bellville strand street are extremely poor on customer service.

0
Replies (2)
KFC
KFC's reply28 Aug 2017, 15:59
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

YB
Yvonne B's update21 Dec 2017, 20:53
Reviewer Update
Your KFC is really bad when it comes to service. 21/1217 around 20h00 the drive through line not moving, inside only 2 people infront of me on the queue but nothing was moving. And the lady Niyan who was terribble the August i was there, she is still as terrible. She was packing and unpacking some other which i believe she made a mistake again. It is busy time but it does not look like you really cared to up ur service to meet the demand. You are situated in busy area an place but you are this horrible. If you are manager of this place, you should be ashamed of yourself and your team.