your team at grayston KFC lack manner

I get breakfast every morning at your grayston Fly thru only to find that the service rendered this morning as well as the pricing has changed. the service was slow and i was asked by the person that i paid just wait 1 minute for your pops i mean really is that how you respond to an everyday client just wait 1 minute. further more a couple of weeks ago i complained about my order which was cold which was a lunch that i bought for my entire team, till this day KFC grayston has not responded Kfc standton city called but why should they fix up someone elses mess up at there cost please i want to know what will be done regarding this and my previous complaint has not been sorted out as yet. if you cant live up to service and giving the person what they want and fresh and hot i suugest you start making up for the wrongs committed.