RN
Rendani N

1 reviews | Active since Oct 2015

29 Oct 2015, 09:48

Your staff must increase their service skills

What happened is that I ordered streetwise 2 in the morning around 07h24 to be exact, and my order was taken by Lilly....when the order came it was wrong, they gave me street wise 2 pap instead, and when i raised the issue with them they gave me an attitude and insisted that's what i ordered. Because i was already late for work, i just left, and didn't take that wrong order with me.<br> <br> Those people got too much attitude, because even the lady who got her order before me, her's was also wrong that's why i had to check mine too before leaving your establishment, from the meal to the coffee that they gave her instead of tea. Their problem is they don't listen or ask for clarity if they didn't understand something. <br> <br> And this complaint is not really about the money that i lost, i just need an apology and for your staff to increase their \customer service skills"."""

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Replies (1)
KFC
KFC's reply29 Oct 2015, 16:35
Official
Hello Nthangeni,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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