You stole my money!

KFC Complaint On the 17th November 2023 at 19:25 the evening I used the KFC app to purchase a pick up from Zevenwach outside KFC. I placed my order just to discover that KFC has deducted an amount of R234.80 x 2, yet my order never went through. I drove to the KFC to check that maybe they did receive my order, but after nearly 45min in the store and talking to KFC customer service, I walked out empty handed and R469.60 less in my bank account. KFC Customer service could not see any order, or money received, so they offered to phone me back when at home to get all my details. KFC customer service phone me as promised at about 19:59 to get my card details so they can arrange the refund, which according to them will take between 7 and 14 working days, so at the latest I should receive my money on the 8th December 2023. I did not hear anything back from KFC customer service, nothing! On the 27th November I gave them a call for some feedback. I got told that not to worry, my case has been escalated and that they will get back to me. On the 30th of November I get a call to say that I need to prove that the money came off my account. At first I only send a screenshot, as my account really has nothing to do with KFC. They informed me that this was not good enough, so I send them a full month’s bank statement, from the 1st November to the 29th November 2023, showing the two amounts that came off. Then for quite some time I did not hear anything from them, unless I take the time and money to phone or email them, asking the same thing, where is my money that you stole, as I did not get anything in return. Every time I phone I get told, your case has been escalated, not sure to where, as everyone that I spoke to seems ***********. I even asked to speak to a manager, which also did not know what, where and how, and also made promised to phone me back with feedback, I am still waiting, and again I had to phone. All empty promises of bull****. Please do me a favor KFC customer service, all your calls apparently gets recorder, please go and listen to all your bull**** you have told me the last two months and nearly a half (74 days) Then out the blue I get an email on the 29 December 2023, I nearly fell of my chair, they did my refund. Oh wow, I was actually going to get my money back, this would mean that I will have my money at the latest 19th January 2024, LOL, yeah right. The 19th came and went, nothing happened. On the 21st January I send another email: I got a phone call two days later, please send your bank statement for January 2024 so we can see that you did not receive our refund, ***, this just once again showed your incompetence to track money. So there I go again, I send you my whole of January 2024 bank statement. In the email, I asked can you please get in contact with me ASAP, nothing, once again. Then I get a sms, stating that KFC customer care is trying to get hold of me but they are unable to, yet there is no missed calls or emails. I asked once again what do you want I get another sms back: Thank you for contacting KFC customer care, we require more information for our team to assist, please contact us, seriously, what more do you want.

Then I send you a stinking email on the 27th January 2024! And can you believe it, a KFC customer service person phones me back on the 28th January 2024, on a Sunday. I have several works for this person, but they would not be appropriate for the email. Guess what she asked for, proof that it came off my account, *** woman, where did you come from, have you missed the last two and a half months of correspondence? I tried explaining to her that KFC already approved the refund, why would they need another statement, but she was going on about the first statement that I send a screenshot from, wake up woman, I wanted to shake her. I was still busy explaining to her and she put the phone down in my ear, wow, you just showed again how great KFC customer service it.

To this date 29th January 2024, I have not received a cent back, all empty promised and a whole lot off bull**** from KFC.

Surely there must be a competent person in KFC customer service that would be able to assist me, as I have never dealt with such a useless company, well maybe staff in my whole life.

I will however send you my full complaint with screenshots (evidence), as this review does not allow screenshots and does not give justice.