TvdW
Tharina van der Westhuizen

1 reviews | Active since Feb 2011

07 Jan 2016, 20:41

Wrong order and then get insulted

I went to the drive thru and ordered 8 zinger wings and a regular coke. When I got to the collection window the lady gave me the bag with food and said goodbye. I asked what about my coke and she said no you didn't order coke. I repeated what I had ordered and she said no you ordered 8 zinger wings and a regular mash. I said no regular coke. She then started arguing with me and I said I know what I ordered and I want it she refused. She then said she was also having trouble hearing me so it is my voice. I said to her oh so now she is accusing me and saying it is my fault for the voice I was born with??? I still can not believe how rude she was and very insulting, and also refusing to give me the correct order. I am shocked!

0
Replies (1)
KFC
KFC's reply08 Jan 2016, 09:33
Official
Hello Tharina25,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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