Wrong or not completely what I have ordered

I went to the Bwywest Mall then I decided to order something for lunch at KFC at the Baywest Mall of which I ordered Twister mill with Buddy Fanta Orange and 4 Wings. When I got home which 15km away from the mall I notice the chips and drinks were not packed. Order number was 281 and I don't have slip as they were unable to print the slip. I tried calling them the call was not connecting and I also call the customer care twice and they try connecting to the branch and I was cut off. I don't have time to go back to the mall as it is15km from my home. This is unacceptable . I tried calling and no assistance from your customer care.