Worst service I have ever recieved!

We went threw the drive threw. To order 2 fully loaded boxes. Lebogang took my card and i paid. Then she said it never went threw. She then refuse to give me the declined slip or any kind of slip to show it didnt went threw.After i told her it did went threw and i even recieved the message. She said she has to put it threw again. After putting it threw again and i recieved an sms again. I told her it went of twice and she said the manager Jo. Is returning the transaction. A week later i have to find out they never did reverse the transaction. I came in to ask them what is happening. Then not Jo or Lebong isnt here. Mary the manager gave me a huge attitude about my qeury and say that she is phoning the IT to confirm it first and I must get my bank statements first. I am sitting here for the last half an hour and she still didn't give me any feedback and i want to speak to the head office and Mary refuses me to speak to head office.she says i must wai. took down my nr. And said she will get back to me but she cant say when. She says i was suppose to speak to Jo about it and not her. Very very bad service. And i am kindly waiting feedback.