JB
Jason B

1 reviews | Active since Mar 2015

02 Mar 2015, 22:04

Worst service ever received at KFC

To whom it may concern.<br> <br> I would like to express my UTMOST DISGUST in the service provided at the Grahamstown KFC Branch. This evening (02/03/2015) I drove through the Drive-Thru section of KFC and was unable to see the dimly illuminated menu board. When I arrived at the first window I asked how much TWO Wicked Zinger Box Meals would cost. The lady at the window said it would cost R106 (Surely the staff handling orders and prices should know BASIC MATHEMATICAL SKILLS in order to give the CORRECT amount!). After waiting for 20 MINUTES in the queue with only ONE car in front of me I arrived at the next window to be told that it will cost R129.80. I only had R110 on me and the lady at the second window said i was unable to then pay with my card at that window. I was then INCONVENIENCED by having to park my car and go to pay inside, where I had to stand in the queue inside for another 10 minutes. Once i had payed for my meal, i waited another 10 minutes whilst they took their sweet time to slowly pack my meal and hand it to me. This had wasted 45 minutes of my time which was needed to sort out problems. I thought I could get a quick meal at KFC, but clearly not.

0
Replies (1)
KFC
KFC's reply03 Mar 2015, 09:03
Official
Hello JasonPB,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***